bpmNEXT 2013 Presentations
Did you miss the live event? No problem. We are pleased to offer you video recordings of the complete conference program, except for the Q&A. Click on a presentation link and you will be prompted to register, after which you can view the video.
Conference Keynote: How Technology Innovation Will Change BPM Practice
Paul Harmon, Executive Editor, BPTrends. Paul has been working at business process redesign since the late 60s. When he first began, process redesign was almost entirely a matter of studying people, noting how they performed, and thinking of ways to improve human performance. In the decades since the computer revolution has changed the way we work and how we approach business process redesign. It rare, today, to find an organization in which people don’t work with computers. It’s equally hard to find process practitioners that don’t depend on software tools to do their work. This keynote will consider way software applications and tools have changed the nature of work, and speculate on the ways new technologies will change the way we work in the near future.
Process Mining: Discovering Process Maps from Data
Anne Rozinat and Christian W. Gunther, Fluxicon. Most organizations have complex processes that are invisible, thus hard to manage or improve. Each stakeholder sees only part of the process. Manual discovery through workshops, interviews, and review of existing documentation is costly and time-consuming, and rarely reflects actual process complexity. Process mining closes this gap by making the real process visible. Our process mining software Disco leverages existing IT data to generate a complete, accurate picture of the process, with actionable insight. Disco automatically analyzes actual process flows, highlights bottlenecks, shows all variants, and allows animated “replay” of the process flow, all done interactively, driven by process questions.
|Anne Rozinat has more than eight years of experience with process mining technology and obtained her PhD cum laude in the process mining group of Prof. Wil van der Aalst at the Eindhoven University of Technology in the Netherlands. Currently, she is a co-founder of Fluxicon and blogs at http://www.fluxicon.com/blog/.|
|Christian W. Günther is a process mining pioneer. He has laid essential technical foundations as lead architect of the scientific process mining platform ProM, and introduced the map metaphor to process mining in his PhD thesis. His “Fuzzy Mining” approach is the predominant process mining algorithm in practical use today.|
Managing Process Roles and Relationships
Roy Altman, PeopleServ. BPM depends on a multitude of context-dependent relationships among workers and collaborating work teams, but HR or ERP software only provides a single corporate hierarchy. Peopleserv Relationship Management enables multiple “views” of the organization and flexible groupings of workers in a self-maintaining, centralized information hub and relationship repository. Peopleserv uses metadata to create rule-based groupings of workers, sensing transactions from systems of record and automatically adjusting relationships and groupings accordingly. It understands the “context” of all roles and relationships as they relate to specific processes and systems. Most importantly, it is configurable by business users.
Lowering the Barriers to BPMN
Gero Decker, Signavio. BPMN is sometimes criticized for presenting too steep a learning curve for untrained business users, but the right tooling solves that. Signavio’s browser-based BPMN editor in the cloud offers advanced input modes that guides users with no BPMN or process modeling knowledge in creation of diagrams. QuickModel generates BPMN from a basic spreadsheet-like input, and Process on Voice generates diagrams from voice input. For more complex models, Signavio provides built-in validation against conventions that promote “good BPMN,” such as BPMN Method and Style.
|Gero Decker is founder and CEO of Signavio, a BPM software vendor specializing in business process modeling and analysis. Gero holds a MSc degree in Software Engineering and a PhD in Business Process Management from Hasso-Plattner-Institute, Germany.|
Automated Assessment of BPMN 2.0 Model Quality
Stephan Fischli and Antonio Palumbo, itp commerce. The wide adoption of BPMN has not resulted in uniformly good model quality. BPMN Consultants now face the problem of assessing the quality of dozens of customer process models in a very short time. Process Modeler 6 for Microsoft Visio provides sophisticated built-in process validation based on a variety of quality rule sets for different use cases: conformance to the spec, diagram clarity (BPMN Method and Style), model complexity, simulation, XML interchange, etc. Process Modeler 6 collects “just in time” the information of a process and displays a multidimensional quality score.
John Reynolds, IBM. A process or activity always takes place within a wider Business Context, and multiple BPM solutions often share common Business Contexts. Data-Centric BPM from IBM injects Business Context into BPM at the highest level to simplify the design and implementation of solutions. Business Context Data lives within the BPM platform but outside the context of any specific process. We start by making the richly defined data that describes the business context a first class citizen within BPM. We go further by implementing a facade between the richly defined BPM data and the real data that lives in multiple Enterprise repositories.
Extreme BPMN: Semantic Web Leveraging BPMN XML Serialization
Lloyd Dugan and Mohamed Keshk, IMSC US. This session demonstrates some of the most extreme work performed to date with BPMN – extending it beyond the process view into semantic meaning and systems architecture. Completed inside the U.S. defense enterprise, BPMN is used for enterprise-level services modeling and within an ontology-based semantic search engine to automate search of process models. The resulting engine leverages the power of the Semantic Web to discover patterns and anomalies across now seamlessly linked repositories. This approach for the first time fully exploits the richness of the BPMN notation, uniquely enabling modeling of executable services as well as context-based retrieval of BPMN artifacts.
Jakob Freund, camunda services GmbH. While BPMN 2.0 has achieved success at standardizing process modeling, executable design is still highly proprietary and vendor-driven. It is relatively easy to copy a process model from one vendor’s modeling tool to another, but there is no open, cross-vendor implementation platform for BPMN 2.0 business processes. This is different from the Java-World, which includes open middleware platforms for messaging, transaction processing and web services. We believe that the Java Platform of the future will provide a BPMN 2.0 process engine as a similar infrastructure service to applications. Our project camunda fox BPM platform delivers this vision and technology today, and provides BPMN roundtripping between any BPMN 2.0 compliant modeling tool and our process application development toolstack.
BPM for Mobile, Mobile for BPM
Scott Francis, BP3 Global, Inc. Mobile frameworks have no notion of process, while BPM solutions lack a “sense” of mobile. A mobile BPM solution is more than a task list or activity stream. BP Mobility enables customized, purpose-built native mobile apps that understand the process. Our approach is essentially the opposite of what the major BPM vendors are doing. Instead of one general-purpose app, we are creating custom, purpose-built apps that yield better enablement, adoption, and ROI over time. Process-specific REST APIs allow mobile app developers to build richer applications while Business Process designers are able to incorporate mobile features into their process designs – location, social, or media.
Social and Mobile Computing for BPM and Case Management
Rhonda Gray, OpenText Social collaboration features must be integrated within BPM and Case Management solutions and be accessible to users whether working at their desk or on a mobile device. OpenText Touch lets knowledge workers receive updates on followed processes, cases, tasks, and users via event streams, submit tasks and approvals via a mobile device, access all case information, and retain the event stream as a part of the case or process history. It is an independent cloud-based mobile and social application integrated with BPM and Case Management, which is different than making BPM or Case Management social or mobile enabled. Touch also supports multi-tenancy and offline requirements.
Connecting BPM to Social Feeds Improves User Adoption
Miguel Valdes Faura, BonitaSoft. Many BPM software vendors have added social capabilities to their products recently. To insure full adoption of “Social BPM”, it is important to connect BPM to social media, not the other way around. This means providing connectivity to mainstream Enterprise Social Media Platforms such as Salesforce Chatter, or to other social media like Twitter, Facebook or Google Talk. In this demo, we’ll show how social features can improve a business process, using Chatter to send task notifications during process execution, and how to integrate community contributed social media connectors into Bonita Open Solution.
Model-Driven Generation of Social BPM Applications
Emanuele Molteni, WebRatio. WebRatio makes it easy to generate social BPM web applications from graphical models. In our demo, a company collects feedback from social networks regarding a prospective new product. The product manager posts on Facebook invitations that include a link to the new product page, and collects feedback as Facebook likes and comments. The system aggregates the comments and makes them available to the internal business process. The process logic is defined in BPMN, and process activities are modeled in WebML, a graphical modeling language that defines the user interface, data connections, and business logic by connecting widgets in a diagram.
Social Process in the Cloud with Facebook
Joel Garcia, TidalWave Interactive. TidalWave provides BPM infrastructure for emerging technology models based on cloud, mobile and social media. The presentation shows how TidalWave Process Manager lets organizations host business processes in the cloud seamlessly integrated with the Facebook application platform, enabling them to “do business” with fans and customers on social media network platforms. Facebook users become full participants in cloud-based consumer-oriented processes such as making a sale, collecting payment, providing customer service, eliciting feedback, and scheduling appointments. We will demonstrate our BPM development tools working together with our “TidalWave for Facebook” social media development environment working together.
Goals in the Process Continuum: from BPM to ACM and Beyond
Dominic Greenwood, Whitestein Technologies. Realizing success with BPM, ACM, and similar technologies requires bridging the chasm between business execution and process automation. In business execution, goals provide an essential beacon guiding decisions and activities, yet in process automation business goals rarely control process execution. Using the Living Systems Process Suite from Whitestein Technologies, this demonstration will show the how to connect goals at the business execution level to goals at the process automation level. The resulting solutions become highly agile and event-driven, able to dynamically adjust execution, ensuring the alignment of all resources (people, processes, information) toward organizational goals.
Visual Analytics and Smart Tools
Robert Shapiro, Process Analytica. We describe an approach to process improvement based on an integrated set of toolkits for modeling, simulating, analyzing and optimizing processes. Visual representations across the toolkits are synchronized and provide multiple perspectives exposing the behavior of a complex process and the root causes of that behavior. The approach, ‘Visual Analytics’, is an interactive method for process improvement. As such, the ability to conduct experiments and rapidly compare and navigate between views is essential. We demonstrate the integrated toolkits and show the multiple perspectives that facilitate continuous process improvement. Specialized views and algorithms are provided for semi-automatic and goal-directed optimization.
KPI Risk Assessment
Manoj Das, Oracle. In many scenarios, such as in Call Center, business users want to be alerted if a KPI threshold has not yet been violated but is at risk because the KPI has been trending up. Oracle BPM’s BAM Composer allows non-technical business users to create temporal BAM queries including trending measures. Through simple point-click selection in a browser window, BAM Composer automatically generates the complex CQL statement implementing the business query. It also supports creation of mashups combining strategic BI data with operational BAM data and external sources.
Operational Process Intelligence for Real-Time Business Process Visibility
Thomas Volmering and Patrick Schmidt, SAP. SAP Operational Process Intelligence, a complementary solution to Business Process Management, provides operational decision support for line-of-business users to gain contextualized real-time process visibility across “big“ end-to-end business processes — by value, velocity, variety and volume. Through SAP HANA, it correlates process logs across both SAP data sources, including Business Suite, Business Workflow, NW Process Orchestration, NW PI (B2B) and NW BPM, and non-SAP data providers, on-premise and on-demand. Space.me provides state-of-the-art business user experience for process owners and managers as it tracks performance end-to-end. It detects weak spots and critical situations based on pre-defined measures and indicators, identifying trends and allowing integrated decision support.
|Thomas Volmering is currently Chief Product Owner for Business Process technology at SAP, including SAP NetWeaver BPM, NetWeaver BRM, and Operational Process Intelligence (powered by SAP HANA). He has worked at SAP for 13 years in different roles in Product Management, Solution Management and Development. Thomas has a degree from the University of Heidelberg, Germany in Linguistics, Computer Linguistics, English and German Philology.|
|Patrick Schmidt is Vice President heading the Business Process Management unit at SAP, responsible for SAP NetWeaver BPM, NetWeaver BRM, and Operational Process Intelligence (powered by SAP HANA). Since joining SAP in 1994, he has workedin various roles in development (from developer to program lead) before he started leading larger organizations. Patrick holds a degree in Business and Computer Science of the Karlsruhe Polytechnic, Germany.|
Fully Exploiting the Potential of BPM in the Cloud
Carl Hillier, Kofax. Kofax TotalAgility is a BPM and Dynamic Case Management platform that enables organizations to achieve significant operational gains through better management of unpredictable processes. More efficient, flexible and better-executed business processes mean lower costs plus greater and earlier ROI. Designed from the ground up to fully exploit the capabilities of Microsoft’s Windows Azure Cloud platform, Kofax TotalAgility helps customers realize the full potential of Cloud-based deployments. Kofax TotalAgility enables customers to rapidly provision the platform upon which BPM solutions are built. It accelerates the speed of deployment through ease of use and preconfigured integration with Microsoft and non-Microsoft infrastructure components.
The Decision Model
Larry Goldberg, Knowledge Partners International, and Tomer Srulevich, Sapiens. Sapiens and KPI are jointly introducing DECISION, powered by The Decision Model. DECISION presents a new way of modeling and maintaining Business Logic, what was formerly called “business rules”. Instead of one rule at a time, The Decision Model groups the rules into structures that can be understood, communicated and managed at enterprise scale. Implementing DECISION with BPMS greatly enhances the practice of Business Process Management and makes your BPMS (and BRMS) tool shine!
BPM for the Internet of Things
Troy Foster and Tom Debevoise, Bosch. A Remote Service Portal is implemented as a BPMN process receiving and acting on events triggered by aggregated data from physical sensors monitoring factory operations. Incidents generated by the events are handled by BPM users, who can take remedial action immediately, schedule preventive maintenance, or take other actions. A KPI dashboard provides drilldown views of factory operations.
Performing Collections of Activities as Means to Business Ends
Denis Gagne, Trisotech. Depending on the organization’s type of business and desired operational model, daily activities may be performed with emphasis to simply get things done, do things right, or do the right things. To support most operational models, both prescriptive and descriptive process definition frameworks are required. In this presentation will show how prescriptive or descriptive collections of activities can be captured using standard notations (e.g. BPMN, CMMN).
Event-Driven Rules-based Business Processes for the Real-Time Enterprise
Dave Duggal, EnterpriseWeb. Today’s information-workers are not well supported by yesterday’s process technologies. Modern processes need to flexibly organize the right people, information and capabilities around a Task. The EnterpriseWeb is an intelligent, event-driven, rules-based process platform that can personalize tasks, make recommendations and proactively guide compliance based on business context. The EnterpriseWeb leverages a Web-style (REST) architecture to enable dynamic applications that are highly interactive, adaptable and scalable like the Web itself. Its plug-in architecture is logically multi-tenant and horizontally scalable so it’s an ideal application layer for public and private Clouds.
|Dave Duggal is co-founder and Managing Director of EnterpriseWeb LLC (www.enterpriseweb.com). Dave is a proven business leader with a 20-year history of building, growing and turning around companies. The outspoken entrepreneur has been interviewed on Dateline NBC and presented at TED6. Author of several academic papers on web-style software architecture and a co-inventor of the patent pending software framework, Dave is an outspoken proponent of next generation business processes.|
Malleable Tasks and ACM
Helle Frisak Sem, Computas AS. We will demonstrate MATS, an award-winning ACM solution powered by Computas FrameSolutions for the Norwegian Food Safety Authority. Task definitions are steps linked by a shared domain model and dynamic conditions. While workflow corresponds to the “passing of the baton”, task support is the actual live functionality offered to the knowledge worker when he receives the baton, the dynamically available steps of the task definition. A plan corresponds to a loosely ordered set of task definitions, each possibly having several steps. The malleability of the tasks results in malleable plans: the result (or side-effect) of performing a particular task may be invoking another task.
Antifragile Systems for Innovation and Learning Organizations
Keith Swenson, Fujitsu America Inc. What does it take to make an antifragile system for supporting innovative work? Fragile systems break when unexpected things happen. Robust systems remain stable in the face of uncertainty. Antifragile systems actually get better due to the occurrence of unpredictable things. A good human organization is antifragile because it gets stronger in the face of a challenge, but how then can we make systems to support this? IT systems in the past have been blamed for calcifying aspects of an organization, making it harder to change. How can we apply the Cynefin framework of knowledge management: known, knowable, complex and chaos? While many systems are designed to be “fail-safe” how can systems be designed around “safe-fail” principles in order to allow for learning? How do we support innovation and creative work which cannot be predicted in advance? Attention in the 20-teens has turned to how learning organizations can be supported, and the next step in BPM will certainly be in these directions.