Managing Process Roles and Relationships

Managing Process Roles and Relationships

Roy Altman, PeopleServ. BPM depends on a multitude of context-dependent relationships among workers and collaborating work teams, but HR or ERP software only provides a single corporate hierarchy. Peopleserv Relationship Management enables multiple “views” of the organization and flexible groupings of workers in a self-maintaining, centralized information hub and relationship repository. Peopleserv uses metadata to create rule-based groupings of workers, sensing transactions from systems of record and automatically adjusting relationships and groupings accordingly. It understands the “context” of all roles and relationships as they relate to specific processes and systems. Most importantly, it is configurable by business users.

Roy Altman is CEO and Founder of Peopleserv, a software/services company. Over a storied career, Altman has amassed a client list of well-known companies. He has published extensively and co-authored three BPM books. Altman frequently presents at conferences and on webinars, and has taught at Columbia University and other institutions.