KPI Risk Assessment
Manoj Das, Oracle. In many scenarios, such as in Call Center, business users want to be alerted if a KPI threshold has not yet been violated but is at risk because the KPI has been trending up. Oracle BPM’s BAM Composer allows non-technical business users to create temporal BAM queries including trending measures. Through simple point-click selection in a browser window, BAM Composer automatically generates the complex CQL statement implementing the business query. It also supports creation of mashups combining strategic BI data with operational BAM data and external sources.