Business of BPM Program
Featured Keynote Presentations
BPM 2016-2020: Outlook for the Next Five Years, Nathaniel Palmer, BPM.com and Bruce Silver, Bruce Silver Associates
The Business of BPM begins with a session by event chairs Nathaniel Palmer and Bruce Silver. This kick-off will present an expert-view of the BPM market landscape, projected over 2015 to 2020. Discussed will be trends both within the BPM market as well as those outside with the greatest impact, including BPM-based Application Development, the convergence of process and analytics, the “Internet of Everything” and emerging API-driven process interaction – and what these all mean for the business of BPM. This discussion will also be framed within the latest market research conducted by BPM.com and other relevant analysts.
|Rated as the # 1 Most Influential Thought Leader in Business Process Management (BPM) by independent research, Nathaniel is recognized as one of the early originators of BPM, and has the led the design for some of the industry’s largest-scale and most complex projects, involving investments of $200 Million or more. Today he is Vice President and Chief Technology Officer of Business Process Management, Inc. as well as the Executive Director of the Workflow Management Coalition. Previously he had been the BPM Practice Director of SRA International, and prior to that Director, Business Consulting for Perot Systems Corp, as well as spent over a decade with Delphi Group serving as Vice President and Chief Technology Officer. He frequently tops the lists of the most recognized names in his field, and was the first individual named as Laureate in Workflow. He is a regular speaker at leading forums and industry user groups, such as AGA, AIIM, Forrester, Gartner, FSO Knowledge Xchange and SOA Symposium. He has served on the boards of Align Journal, COMNET, eDOC Journal, Infonomics, and AIIM New England. Nathaniel has authored or co-authored a dozen books on process innovation and business transformation, including “Intelligent BPM” (2013), “How Knowledge Workers Get Things Done” (2012), “Social BPM” (2011), “Mastering the Unpredictable” (2008) which reached #2 on the Amazon.com Best Seller’s List, “Excellence in Practice (2007), “Encyclopedia of Database Systems” (2007) and “The X-Economy” (2001).|
|Founder and co-chair of the annual bpmNEXT conference, Bruce Silver is a well-known consultant, industry analyst, and educator specializing in BPM. He is founder and Principal of BPMessentials, the world’s leading provider of BPMN training and certification, and methodandstyle.com. Author of BPMN Method and Style and DMN Method and Style, Dr Silver served on the OMG technical committees that developed the BPMN 2.0 and DMN 1.1 standards. Previously, he served on the board of directors of Captiva Software until its acquisition by EMC in 2005, and was Vice President and head of workflow and document management research at the industry analyst firm BIS Strategic Decisions (which became Giga Information Group, now Forrester Research). In the 1980s, he was engineering manager at Wang Labs in charge of one of the very first commercial document imaging and workflow systems. He holds Physics degrees from Princeton and MIT, and four patents in imaging and workflow.|
Building a Value-Added BPM Business
The Business of BPM is increasingly defined not simply by software vendors and integrator, but by partners delivering new layers of innovation and valued-added capabilities on top of BPMS and other 3rd party platforms. This session presents a panel of recognized industry innovators on how on they’re helping shape the BPM market and what is needed from BPM software vendors to enable a successful value-added BPM business.
Process Innovation Demo Program
Process Design and Automation for a New Economy, Ian Ramsay, 8020 BPM Limited
This session introduces a radical new class of process design and execution software designed to express the real world behaviour of human service agents. While the service sector now represents a massive 73% of GDP, it remains woefully inefficient when compared with manufacturing and other sectors, requiring new improvement tools and thinking. Service operations are unpredictable and event driven, with countless operational variants, yet must still be compliant with statutory regulation and customer expectations. The 8020 Operations Designer departs from the existing flow-centric approach of drawing flowcharts. 8020 works the other way. Based upon a set of easy to understand plain English business events, the system autogenerates the flowcharts and executable code. This modeling simplicity now enables definition of seemingly complex processes as well as rendering smaller process solutions economically viable. The models are mathematically provable and define all operational variants, often counted in the thousands, per process. The modeling language has only two components than can describe most business behaviour: Tasks and Events. 8020 also generates compliant BPMN diagrams.
Process Intelligence for the Digital Age: Combining Intelligent Insights with Process Mining, Tarun Kamal Khiani and Joachim Meyer, SAP SE and Bastian Nominacher, CELONIS
BPM technology today is at the very core of the next wave business transformation – digital business. Or, isn’t it? Tarun and Joachim from SAP will demonstrate how the combination of process visibility, intelligent insights with automated process model detection and other process mining techniques can enable business transformation projects large scale, demystifying that BPM is just old reengineering wine in new skins. (Shown products: SAP Operational Process Intelligence, SAP Process Mining by Celonis)
Process Intelligence, Sven Wagner-Boysen, Signavio
This demo session will offer an exclusive sneak peek at Signavio’s Process Intelligence component. Process Intelligence provides insights based on process event data for planning and decision making in daily operations. Conformance checking and process performance improvements are critical for proper oversight and operational management especially for large scale processes. Having a component integrated directly with the process itself, able to provide these valuable insights in real time, is indispensable for agile operations and successful business transformation. The demo will cover the analytical side of processes starting from business process event data. The data is then turned into KPI insights, allowing the evaluation of process conformance violations to identify opportunities for process optimization. The Process Intelligence component integrates seamlessly with Signavio’s process modeling and collaboration environment.
Featured Keynote Presentation
Dealing with Digital Disruption, Jim Sinur, Flueresque
Digital promises new customer engagements, improved business operations and new / evolving business services / products, but there is a flip side to digital. Transforming to digital creates a demand for building for business change which has many people and technological implications. This session will deal with the many aspects of disruption including creating a moving target architecture, dealing emergent behavior, creating a digital business platform, building a change culture, dealing with shifting business principles, including emerging technologies, increasing the speed of business and changing economic conditions while managing an existing legacy base.
Leveraging Cognitive Computing and Decision Management to Deliver Actionable Customer Insight, Pramod Sachdeva, Princeton Blue, Inc.
This session presents a working of demo of how Cognitive Computing can be leveraged to “sense” for customer events by listening for signals across social media, news, blogs, forums, other unstructured data streams, combined with Business Rules and Complex Event Processing to enable direct and informed action. The demo is built using IBM Watson yet offers a universal and agnostic pattern for incorporating AI with BPM, CEP and BRMS, applicable to many use cases across retail, banking, insurance, healthcare, and other industries with consumer-centric processes.
|Pramod Sachdeva is the Founder and Managing Director at Princeton Blue. Pramod has been an evangelist for BPM and Business Rules since the late 90’s. His passion for solving business problems by leveraging innovative technologies led to the founding of Princeton Blue in 2006. With 30 years of technology consulting experience, Pramod brings deep knowledge and best practices to assist clients in business transformation. Princeton Blue has a clear focus to deliver business transformation by improving the user experience and back office operations through innovative technologies like BPM, Rules and Mobile. Today, Princeton Blue is recognized as a thought leader by leading analysts like Forrester and Gartner.|
Cloud Architecture Accelerating Innovation in Application Development, Linus Chow, Salesforce
Shifts in people, processes, information and technology are key factors in how Modern Architectures are both disrupting and providing value to Enterprises. This seismic shift is forcing a hard look at the value of traditional Enterprise Architecture (EA), and leading the demand for strategic transformational outcomes that “Modern” Cloud EA needs to enable. The pressure on the CIO/CTO to deliver business value quickly so the business can adapt to the marketplace is enormous. Meanwhile, Business Leaders are driven to partner with IT as an innovation center vs a cost center. Cloud Architecture Capabilities are accelerating Innovation and changing the way Enterprises are building and modernizing application solutions and processes. We will explore and demonstrate Cloud Architecture’s impact in these areas:
- Social, Collaboration and Communities
- Internet of Things (IoT)
- Analytics and Optimization
One Model, Three Dimensions: Combining Flow, Case, and Time Into a Unified Development Paradigm, E. Scott Menter, BP Logix, Inc.
The Process Timeline is a nextgeneration executable process model restoring time, proactive response, and post hoc analysis to their central roles in business operations. This session will demonstrate how Process Timeline and other Process Director components offer those same advantages to case management applications, using the same platform, and the same implementation paradigm. This is the future of BPM: a unified platform offering implementers architectural flexibility, shielding end users from choices they neither understand nor care about.
Building Advanced Case-Driven Applications, Kris Verlaenen, RedHat
Unstructured and adaptive cases require a flexible BPM solution that supports the advanced features needed in these cases (e.g. case roles, milestones, stages, etc.). By building this on top of BPMN 2.0 (rather than a separate solution) and combining it with rules and complex event processing, developers can choose themselves how much flexibility they need. On top of that, developers have the ability to quickly compose a customized user interface for their case (by combining advanced UI building blocks for these case features) that offers exactly what the end users need in this context (as this can be dramatically different depending on which requirements you have / features you need).
BPM and Enterprise Social Networks for Flexible Case Management, Francois Bonnet, W4, ITESOFT Group
Business Process Management is (also) known to be rigid when organizations expect flexibility while implementing their business processes. Enterprise Social Networks facilitate collaboration of professionals in a business environment, but may lack structure and may not deliver the outcomes. During this session, we will demonstrate how, when combined, BPM and ESN meet the ultimate goal of providing flexibility in a structured world, and what are the benefits of such a combination: interleaving predefined process sequences with unstructured collaboration to fulfill customer expectations. Moreover, this approach is a way to leverage the ontology based on ESN users’ behavior. Some process instances may require special skills that cannot be predefined. In this case, BPM can call ESN to identify the person with relevant skills to perform the task in this particular context. In addition, while the process is running, there is an opportunity to start a collaboration for solving the issue that may prevent the task completion in some cases. At the end of the day, the mix of both structure and flexibility brings the organization an interesting balance to let people work together for the interest of the customer, whether internal or outside the organization.
A Business Process Application with No Process, Scott Francis, BP3 Global
The patient care process is something everyone wants to understand and improve. But what if we can write the process application that addresses a key step in all the patient care processes outpatient facility care when we need to match a patient, a doctor, and a room at a facility and point in time. A demonstration of an outpatient dashboard, the common touch point for doctors, nurses, and staff to manage onsite outpatient care, and demonstration of why this is an interesting case for a BPM application.
Decision Modeling Service, Alvin To, Oracle Corporation
Oracle offers Process Cloud Service, which is a fully managed PaaS cloud service for business process automation. Oracle will supplement its Process Cloud Service with a DMN-based decision modeling service that provides a new way for modeling business decision logic. This demo is a sneak preview of the Oracle decision modeling service, which we believe is the first tool to fully support DMN Conformance Level 3, including FEEL and boxed expressions. Inspired from a real Oracle application, the demo focuses on the business-user friendly modeling experience with FEEL and boxed expressions.
Dynamic Decision Models: Activation/Deactivation of Business Rules in Real Time, Jacob Feldman, PhD, OpenRules, Inc.
Traditional business decision models created in the DMN recommended style are static by nature – all business rules included in the model are usually already defined and activated. In real-world applications such as product configuration, pricing, scheduling, and resource allocation, users want to analyze the behavior of their decision models by activating/deactivating different rules in real time. It means a business friendly web interface should allow a user to activate or deactivate business rules with a simple click and to show right away how these actions modified all related decision variables. More than that, users want to see and compare different alternative decisions produced by the decision model, and to find a decision that minimizes/maximizes a certain business objective. So far, this functionality was out of reach for the majority of rules-based systems. Our presentation will demonstrate how these features are implemented using a new OpenRules What-If Analyzer for decision modeling.
The Dirty Secret in Process and Decision Management – Integration is Difficult, Larry Goldberg, Sapiens Evangelist
Industry tools may gracefully transform our process and decision diagrams and their shapes into executable objects, but that may really be the simple part of the task at hand: the greater challenge may lie in the technical integration tasks; Neal Ward Dutton aptly calls this the “dirty secret” in Process and Decision Management. To really achieve the higher levels of maturity, we have to be able abstract into business manageable terms the data connections and APIs necessary to implement business-generated capabilities. Sapiens now provides just such an abstraction layer as part of the Sapiens DECISION Suite, and the demo will show how Sapiens DECISION Manager integrates with Sapiens DECISION InfoHub to provide a business level treatment of both the inputs to and output from the decision service generated by Sapiens DECISION Manager.
|Larry Goldberg is an evangelist for Sapiens DECISION, and as a member of the senior management team is responsible for all products in the Sapiens Decision company. He was Co-founder and Managing Partner of Knowledge Partners International LLC, acquired by Sapiens Decision, and has over forty years of experience in building technology based companies on four continents. Commercial applications in which he played a primary architectural role include such diverse domains as banking, healthcare, supply chain, property & casualty insurance, and enterprise modeling tools. He has been the business lead and/or business sponsor on many major projects in both the public and private sector, and is a trusted adviser to senior executives from major corporations.
Larry is a leading international authority on business requirements, and is the co-author of the best-selling book “The Decision Model: A Business Logic Framework Linking Business and Technology” (Auerbach, New York 2009).
Business Process Management in the Cloud: Changing the Playing Field, Eric Herness, IBM
Much is being discussed about the cloud in the IT world today. The cloud can be a place for achieving cost optimization on existing workloads including business processes. The more exciting way to look at the cloud is that it can be a place for new innovation. The implications of both adoption patterns are many. The need for hybrid cloud arises as those discussions play out. Think about business process in the presence of what a hybrid cloud has to offer. Hybrid cloud will allow processes to have access to more types of information, more timely information and more relevant information. It is not about just getting to the cloud, it is about leveraging what it has to offer to the business and the positive impacts it can have on business processes and decisions. This session will outline our approach to hybrid cloud and demonstrate examples of the new value that can be created.
Mobile solutions of current BPMS offerings as we know today generally include a centralized, out-of-the-box mobile application, acting as a process portal for all corporate processes, or
custom apps, executing one or more processes, tailor-made developed using BPMS APIs by technical staff. Orquestra BPMS mobile capabilities are allowing business users to not only model, configure and execute processes, but also to generate, compile in the cloud and deploy ready-to-use mobile apps, specific for one or more processes, for iOS and Android. With near zero-code. This means that instead of centralizing our processes in a generic BPMS app, Orquestra can generate and compile a specific app for each process, ready to deploy in mobile devices and providing a true focused and mobile user experience, using resources and features that best suits to each scenario. In our session we will show scenarios where automated processes include customer’s interaction. Orquestra then can generate different apps for different customers, focusing different processes (or, services). The customized app is completely configured to provide the best user experience possible.
Dynamic Validation of Integrated BPMN, CMMN and DMN, Denis Gagne, Trisotech
As business process modeling using the Business Process Model and Notation (BPMN) standard is becoming current practice in most organizations, there is a need to capture complementary Case Management and Decision Management viewpoints to better capture and analyse business operations. Using the recently published Case Management Model and Notation (CMMN) and the Decision Model and Notation (DMN) standards from OMG, Trisotech Digital Enterprise Suite was the first solution to allow for modeling an organization’s operations using these complementary viewpoints. Now for the first time users will be able to model and validate the dynamic behavior of integrated process, case and decision models via BPMN, CMMN and DMN. With these capabilities, users will be able to ensure that organizational operational models are coherent, optimized and well behaved prior to deploying them into the organization.
Intent-Driven, Future-Proof User Experiences, Malcolm Ross and Suvajit Gupta, Appian
Building great user experiences is hard enough. Building a user experience that keeps pace with the rapidly changing landscape of devices and interfaces is daunting. With over 15 years of experience building modern web UIs for BPM and Case Management, Appian has learned a thing or two about building great and future-proof user experiences. In this session, Malcolm Ross, VP, Product Marketing, and Suvajit Gupta, VP, Engineering, of Appian will reveal the latest innovations with Appian SAIL, a new UI architecture for capturing designer intent and translating it to any device or screen.
Continuous Integration: Tools to Empower DevOps in Process-Based Application Development, Charles Souillard, Bonitasoft
Businesses depend on applications to get the job done. However, with the acceleration of digital transformation and the ever-shrinking lifecycle of applications, delivering and maintaining them is a challenge for developers. Last year we demonstrated the Living Application concept that supports high demand, short development cycles and associated constraints through a decoupled architecture. We are continuing on this journey by delivering a new set of tools to help DevOps automate and scale their developments via Continuous Integration. With the help of cutting edge technologies such as Docker, we greatly reduce the pain and cost of setting up continuous integration and test platforms. We empower DevOps by letting them focus on mission-critical tasks while building and testing confidently over time. In this demo, we will show how to automatically deploy and test a Bonita BPM process-based application example of e-commerce order management.
Combining DMN with BPMN and CMMN - The Open Source Way, Jakob Freund, Camunda
Camunda BPM is one of the first BPM products that combines the BPMN standard with CMMN for case management and DMN for decision management. Camunda covers both modeling and execution of all three standards. This allows a more holistic approach for implementing business processes in and end-to-end fashion. This presentation will focus on the DMN support and demonstrate the advantages of a lightweight, open source decision engine.
|Jakob has been active in the BPM space for more than 10 years, and specializes in the matter of business-IT alignment. His publication “RealLife BPMN” is one of the most successful books about BPMN.|
How I Learned to Tell the Truth with BPM , Gene Rawls, Capital BPM
Capital BPM’s Veracity allows a seamless transition from 2D to 3D modeling and execution of BPM, Rules, and SOA Solutions. It integrates with IBM BPM , ODM, and Activiti to allow true three dimensional modeling of BPM Processes, Rules Processes, and ESB Integration. It’s called veracity because it allows one to see exactly how those pieces play together to offer a complete solution. It also allows import and export to BPM & Rule Definition Notation, as well as PDFs. Further, it provides the ability to seamlessly capture and report *all* Process Data to a Cassandra database for later analysis, or export to a BI engine. This presentation will focus on the tool, but, more importantly, on why it needs to exist.
|As a leader in process improvement, Gene lives by the tagline, “Doing the right work…right…the first time.” Rawls has 20 years’ experience providing leadership in Process Management and Continuous Improvement. For the past ten years he has been a thought leader in Business Process Management. As the Director of Delivery at Capital BPM, he works with their clients and the CapBPM team to bring innovative services and solutions, identifying and addressing their client’s greatest areas of opportunity for improvement, with a focus on adoption and sustainability. With a 30 year background in Financial Services and IT, his varied experiences include providing leadership to process engineering and system development teams. He never ceases to seek and develop unique improvement and strategic planning tools and techniques to measure and improve the effectiveness and efficiency of business processes. With a focus on ensuring the delivery of outstanding benefits, Rawls continues to find new ways to creatively address changing business needs.|